Privacy Policy for Sacramento 5 Star Home Cleaning
Effective Date:2/20/26
Sacramento 5 Star Home Cleaning (“we,” “us,” or “our”) values your privacy.
This Privacy Policy explains how we collect, use, and protect your information, including personal data and messaging activity, in compliance with applicable privacy laws and messaging regulations.
1.
Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email address, and other information you voluntarily provide when communicating with us or requesting services.
Service Details: Information about the cleaning services you schedule or receive.
Messaging Information: When you opt in to receive SMS/MMS communications, we may collect metadata such as message content, delivery times, and your responses.
2.
How We Use Your Information
Your information is used solely to:
Schedule and provide housekeeping services
Confirm, remind, or update you about appointments
Respond to questions, rescheduling requests, or service concerns
Send service-related and occasional promotional messages (if you have opted in)
Comply with legal obligations or internal business operations
3.
SMS / Text Messaging Privacy & Consent (A2P 10DLC Compliance)
By providing your mobile phone number and opting in through our website forms, scheduling forms, service inquiries, or other consent-based methods, you expressly consent to receive SMS/text messages from Sacramento 5 Star Home Cleaning.
These messages may include:
Appointment confirmations and reminders
Service updates and notifications
Customer support communications
Promotional or marketing messages (only if you have opted in)
Message frequency may vary. Message and data rates may apply.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any text message.
After opting out, you will no longer receive SMS messages from us unless you re-opt in.
Help Instructions
For help, reply HELP to any message or contact us at:
📧 Sacramento@5starhomecleaning.com
📞 916-848-2422
SMS Data Use & Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent, opt-in data, and phone numbers collected for text messaging purposes will not be sold, rented, or shared with third parties.
4.
Data Security
We take reasonable and appropriate precautions to protect the information you provide from unauthorized access, use, or disclosure. However, no method of transmission over the internet or mobile networks is completely secure.
5.
Your Rights
You have the right to:
Review or update your personal information
Withdraw consent for SMS messages at any time
Request that we delete your information, unless required to retain it for legal or operational reasons
6.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from minors.
7.
Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted on our website with a revised effective date.
8.
Contact Us
If you have questions about this Privacy Policy or need assistance, please contact:
Sacramento 5 Star Home Cleaning
5060 Sunrise Boulevard Fair Oaks, CA, 95626
Email: Sacramento@5starhomecleaning.com
Phone: 916-848-2422
Text “HELP” to 916-848-2422 for support